Department:
Volunteer Services
Reports To:
CalFresh Community Works Program Manager
Job Location:
730 Polk Street, San Francisco
Benefits:
Yes
Supervises:
N/A
Status:
Non-Exempt
Classification:
Professional
Position Summary
Coordinate participant services for Project Open Hand's CalFresh Community Works Program. Support onboarding, placements, coaching, documentation, reporting, and community partnerships while helping participants build workplace skills and successfully complete program activities.
Qualifications Required
- Minimum three (3) years of experience providing similar services, including coordinating multi-site or partner-based community service, workforce development, volunteer, or participant-based programs.
- Demonstrated experience in participant services, volunteer coordination, workforce development, social services, customer service, community engagement, or a related field.
- Experience maintaining databases, tracking participant information, and maintaining accurate records.
- Experience maintaining documentation and supporting reporting activities within databases and program management systems.
- Strong organizational and time-management skills with the ability to manage multiple priorities and competing deadlines.
- Excellent verbal, written, and interpersonal communication skills.
- Demonstrated ability to work effectively with individuals from diverse backgrounds, experiences, needs, and abilities.
- Strong customer service skills, attention to detail, and ability to maintain confidentiality.
Qualifications Desired
- Associate's or Bachelor's degree in Human Services, Social Work, Workforce Development, or a related field; equivalent combination of education and relevant work experience considered.
- Experience working with workforce development, CalFresh, volunteer engagement, public benefits, or community-based programs.
- Working knowledge of Salesforce and/or similar client, volunteer, or program management databases.
- Experience supporting grant-funded programs and program performance tracking.
- Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
- Bilingual proficiency in Spanish, Mandarin, Cantonese, Vietnamese, or Tagalog preferred.
If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.
Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!