The Director, Development Operations (DDO) serves alongside the VP, Development & Communications to strengthen and build the department’s infrastructure and acts as the chief of staff. The DDO ensures aligned implementation of a 3-yr strategic plan across the Communications, Advancement, and Operations/Donor Services sub departments, touching all aspects of the department with a keen eye towards operational efficiencies. The DDO is responsible for the oversight of tracking, processing, acknowledgement and reporting of all charitable contributions received (partnering with Manager, Development Operations), oversight of CRM systems use, maintenance and build-out (partnering with IT and Database Administrator), for the department’s annual operating budget process and special projects. This includes ensuring donor information is accurate, kept secure and that related reports are available as needed; this position is responsible for analytics associated with identifying constituent (donor and volunteer) behavior and preferences. This position encourages communication across the 3 sub departments to promote understanding one another’s roles and supporting adjacent efforts as required. This role requires working closely with various internal stakeholders outside of Development/Communications including Finance/Accounting, IT, Volunteer Services, Building Operations, and Board.
Development Operations are the activities that hold everything together, from data management to analysis to gift processing to office procedures. This is an ideal position for a seasoned, innovative development professional, a procedures and data geek who: enjoys being in the trenches, analyzing data, creating dashboards, ensuring due diligence, and building the backbone of any good philanthropic program. The main focus of this role is infrastructure to keep the ship sailing smoothly.