Project Open Hand (POH) has implemented an innovative strategic plan to drive agency growth and enhance its customer experience amongst its growing community of sick and elderly clients. This plan requires strong partnerships with other key agency functional areas and will enable POH to advance our technological systems, customer service, donor engagement, database management and implement effective practices around data integrity.
Reporting to the Director, Development Operations, the Development Database Administrator is responsible for transforming diverse data into integrated, actionable donor intelligence and strategy through profiling and segmentation, data mining, predictive modeling, and decision and optimization models. The Administrator manages the daily operation of the Development database, in Salesforce, which tracks contributions, donors, prospects, and volunteer information. The position is responsible for ensuring the security, accuracy and integrity of the data, including data input and output, technology management, data analysis and training of staff on database procedures and capabilities. This position will provide support for the Development Department by, creating reports, performing complex data analysis, making sure the database effectively captures donor, prospect and campaign information and generates accurate financial reports.
The position will work with Information Technology staff to determine and implement database enhancements. The Database Administrator will play a key role in advancing the organization towards a data-driven approach to solving problems, and will proactively provide consultation to department staff to promote Development programs.