Project Open Hand provides nutrition services to help sustain our clients as they battle serious illnesses, isolation, or the health challenges of old age. We are an Equal Opportunity Employer that is committed to diversity.
Please note: we do not accept unsolicited applications or resumes for positions not currently advertised.
PAY RATE: $24.62-$25.36/Hr
The Project Open Hand Bilingual Caseworker helps to provide meals with love through interfacing with clients, assessing and verifying eligibility for our programs, and conducting intake interviews for new and returning clients. This involves meeting with clients in our Grocery Center, answering client calls and performing administrative tasks. This position works closely with the other members of the Client Services Department in serving clients and making decisions about how services will be administered.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
• Process applications for services
• Perform intake and recertification for clients
• Verify eligibility for services by communicating with service providers and collecting client documentation
• Maintain client database including scheduling meal service, documenting client contacts and incident reports
• Assess needs of clients and provide referrals as appropriate
• Support clients who do not qualify for services with referrals to external community resources
• Provide clients a program orientation and assist them in successfully accessing our services
• Respond constructively to client comments and concerns; effectively resolve client complaints
• Provide one-on-one follow up to clients regarding behavioral problems
• Act as liaison between clients and staff/volunteers/other Agency departments
• Act as representative of POH
• Perform other duties as may be required
JOB COMPETENCIES:
• A Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others
• Self-Led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed
• Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues
• Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues
• Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations
• Ethical: Honest, accountable, maintains confidentiality
• Knowledgeable: Understands facets of job, keeps job knowledge current
• Well Organized: Information organized and accessible, maintains efficient work space, manages time well
• A Strong Communicator: excellent verbal and written communication skills
• BA in Human Services related field
• Computer literate (MS Office/Outlook)
• Demonstrated ability to establish and maintain professional boundaries in a social service setting
• Bilingual Spanish
• Mental Health or Social Work experience
• Experience working with clients with multiple diagnoses (i.e. substance abuse, mental illness, critical illness)
If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.
Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!
If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.
Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!
Supporting both San Francisco and Oakland locations, the Registered Dietitian (RD) works in the Nutrition Services Department to provide nutritional assessment, counseling and education to Project Open Hand clients living with critical and chronic illnesses. The Nutrition Services Department is an integral part of Statewide Medi-Cal Medically Tailored Meal Pilot Program that includes the application of Medical Nutrition Therapy via in person, home and telephonic visits to some of the most vulnerable in our communities. The RD develops educational materials and curricula, participates in research projects, assesses the needs of the client community, and adapts programming and medically tailored meals as needed to meet the unique challenges faced by Project Open Hand clients.
This position is ideal for a compassionate, professional dietitian who would like to help continually improve programs that sustain our clients as they battle serious illnesses, food insecurity, isolation, or the health challenges of aging. This position requires a level of comfort in the community nutrition environment with an emphasis on education.
Pay/Salary Range: $33.00 to $36.00 per hour
Registered Dietitian / Registered Dietitian Nutritionist
Knowledge of food service and quality control
Proficient in nutrition software programs, Computrition preferred
Experience providing staff training / education
Ability to work Saturdays and occasional evenings
1+ year of community nutrition-based work experience
Experience working with people living with HIV/AIDS, other critical and chronic diseases, and the elderly. Experience developing and executing community-based nutrition education classes
Cooking, recipe and food preparation experience and comfort teaching basic kitchen skills
Experience working with vulnerable populations
Ability to apply strong clinical skills in a community-based setting
1+ year of community nutrition-based work experience
Experience working with people living with HIV/AIDS, other critical and chronic diseases, and the elderly. Experience developing and executing community-based nutrition education classes
Cooking, recipe and food preparation experience and comfort teaching basic kitchen skills
Experience working with vulnerable populations
Ability to apply strong clinical skills in a community-based setting
If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.
Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!
TITLE: Bilingual Caseworker
DEPARTMENT: Client Services
REPORTS TO: Manager, Wellness Program, San Francisco
LOCATION: 730 Polk Street, San Francisco
BENEFITS: Yes
STATUS: Union, Full-time, Non-Exempt
SUPERVISES: N/A
CLASSIFICATION: Professionals
POSITION SUMMARY:
The Project Open Hand Bilingual Caseworker helps to provide meals with love through interfacing with clients, assessing and verifying eligibility for our programs, and conducting intake interviews for new and returning clients. This involves meeting with clients in our Grocery Center, answering client calls and performing administrative tasks. This position works closely with the other members of the Client Services Department in serving clients and making decisions about how services will be administered.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
• Process applications for services
• Perform intake and recertification for clients
• Verify eligibility for services by communicating with service providers and collecting client documentation
• Maintain client database including scheduling meal service, documenting client contacts and incident reports
• Assess needs of clients and provide referrals as appropriate
• Support clients who do not qualify for services with referrals to external community resources
• Provide clients a program orientation and assist them in successfully accessing our services
• Respond constructively to client comments and concerns; effectively resolve client complaints
• Conduct home visits; assess and respond appropriately to crisis situations
• Provide one-on-one follow up to clients regarding behavioral problems
• Act as liaison between clients and staff/volunteers/other Agency departments
• Act as representative of POH
• Perform other duties as may be required
JOB COMPETENCIES:
• A Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others
• Self-Led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed
• Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues
• Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues
• Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations
• Ethical: Honest, accountable, maintains confidentiality
• Knowledgeable: Understands facets of job, keeps job knowledge current
• Well Organized: Information organized and accessible, maintains efficient work space, manages time well
• A Strong Communicator: excellent verbal and written communication skills
PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Physical demands: While performing duties of job, incumbent is occasionally required to move about the building; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Work environment: The noise level in the work environment varies from moderate to loud. The work environment will be ever changing with new clients, volunteers and staff members all sharing space and working together in the Grocery Center
Project Open Hand offers a generous employee benefit and wellness package. Eligibility for different programs is determined by the role and employment statuses but may include:
• Medical, Dental, and Vision coverage, and Flexible Spending Account
• Long Term Disability, Life/AD&D, and Supplemental Life Insurance
• Retirement Savings Plan 403(b), Commuter Check Subsidy
• Employee Assistance Program (EAP), Financial Counseling, Cell Phone Discounts, and additional discounts
• Holidays (11 per year), generous vacation and sick leave, and complimentary lunch
Pursuant to the San Francisco Fair Chance Ordinance, and State and Federal laws, we will consider for employment qualified applicants arrest and conviction records.
• BA in Human Services related field
• Computer literate (MS Office/Outlook)
• Demonstrated ability to establish and maintain professional boundaries in a social service setting
• Bilingual Cantonese
QUALIFICATIONS DESIRED:
• Mental Health or Social Work experience
• Experience working with clients with multiple diagnoses (i.e. substance abuse, mental illness, critical illness)
If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.
Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!
Reporting to the Director, Kitchen Operations and working in close partnership with kitchen leadership, the Kitchen Operations Coordinator II is tasked with helping to ensure that all product receiving, inventory, routing, storage, cleanliness and food temperature functions are completed according to agency policies and procedures.
The Kitchen Operations Coordinator II makes it possible for their dedicated volunteer and staff teammates to produce the meals with love our community relies on. This is an ideal position for a thoughtful, reliable, dedicated and organized worker with excellent communication skills.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.
Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!
Project Open Hand provides more than 2,000 meals with love each day to its community of sick and elderly clients and the Distribution department is the frontline of the organization. As a Driver, you will nurture vital connections as you deliver nutritious, health-supporting meals directly to homebound clients and senior sites throughout San Francisco and Alameda counties.
This is an ideal position for a compassionate dedicated driver looking to directly help others on a daily basis.
• Two years’ experience driving large delivery vehicles in an urban setting like San Francisco and Oakland
• Valid California driver’s license and excellent driving record
• Schedule flexibility and ability to work nights, holidays and weekends when necessary
• Strong verbal and written proficiency with the English language to facilitate communication
• Excellent professional references
• Experience serving clients with multiple diagnoses (i.e. substance abuse, mental illness, critical illness)
If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.
Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!
The Porter I is an essential part of our team of dedicated culinary professionals producing meals with love every day for seniors and vulnerable neighbors in the Bay Area. The Porter I works as part of the team that ensures all dishes, utensils, equipment, tools and other kitchen appliances remain sanitized and ready to use. Porters thoroughly clean kitchen floors and surrounding areas, take out the trash, recycling and compost meals in a well-maintained kitchen. Porters also participate in the packaging of meals. This position is ideal for an ambitious team player looking to support large-scale meal production in a professional and mission-driven kitchen environment.
• Ability and desire to work as a part of a cohesive team
• Ability to take direction and responsibility for actions
• Ability to speak, read and write in English to facilitate communications with volunteers, peers and leadership in a fast paced kitchen environment
• Capable of safely handling and cleaning knives and other large commercial kitchen food preparation equipment requiring heat, cleaning agents, sharp edges, and other potentially hazardous materials
• Ability to pass CA food handling certification
• Must be flexible to work early mornings, afternoons, weekends or holidays to meet demands
• Professional commercial, industrial or production kitchen experience
• Experience with high volume meal production
• Bilingual in Spanish or Tagalog
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
• Follows instructions and completes assigned trainings in all aspects of Porter duties and kitchen sanitation
• Completes assigned trainings in all aspects of porter duties and kitchen sanitation
• Adheres to kitchen department rules, policies and procedures
• Sets up, breaks down, maintains and fully cleans the dish machine, sinks and other porter machinery
• Takes temperature and performs sanitizer level checks on the machines and sinks
• Removes trash, cardboard, compost and recycled material from the kitchen
• Cleans, sanitizes, maintains and replaces all assigned equipment
• Assists with simple kitchen tasks, production and/or packing line as needed
• Performs laundry services
• Follows the posted master cleaning list and does side jobs as assigned
• Follows inventory policies & procedures
• Sets up, maintains and breaks down staff and volunteer dining areas and all utensils used
• Properly fills out all food service and inventory logs with required information and signatures per HACCP guidelines
• Works harmoniously with peers and volunteers to complete the goals of the department
• Maintains a clean work area and follows all local, state and federal health standard guidelines
• Attends kitchen trainings and agency meetings
• Completes other kitchen tasks as assigned
If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.
Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!
A Project Open Hand Community Nutrition Site Coordinator administers the Community Nutrition Program on location at assigned site.
This is a great opportunity for the right person to directly engage with and be of service to our community by helping provide thousands of meals to seniors and adults with disabilities who rely on our program for not only nutrition, but also a safe place to socialize and gather with friends.
• Experience working in Human Service Programs
• Strong experience with Microsoft Office Suite
• Excellent written and verbal communication skills in English
• Experience assisting older people, people with mental health issues and substance abuse issues
• Current CPR and First Aid Certification
• Certified ServSafe Food Protection Manager (highly desired)
• Bilingual Cantonese and/or Spanish
• Supervisory experience
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
• Administers Community Nutrition Program in accordance with Office of Aging (OOA) Standards and Manual of Operations
• Performs intakes on new participants and provides them with overview of building and meal program policies and procedures, including those concerning the donation process, composting/recycling and expectations from all meal program participants
• Assesses Site’s food service needs and monitors changing trends
• Submits monthly meal order for site and makes daily or periodic meal adjustments if necessary to ensure site’s wastage does not exceed 2%
• Works independently and collaborates with Project Open Hand Volunteer Services Department to screen, recruit, train, and supervise volunteers in all phases of food service programs
• Records volunteer hours
• If applicable to site, trains volunteers in accordance to each individual’s Training Assignment Description, which should cover general operation of the Community Nutrition Program its policies, portion control & food safety
• Responsible for verifying the accuracy of each volunteer’s timesheet. Responds to requests by Volunteer Services for other necessary documents
• Responsible for maintaining a system that ensures each month that 90% of participants receiving meals are having their Senior Gold Card scanned
• Manages consumable supply inventory and food service equipment
• Responsible for participant records, daily meal statistics & donations at the site
• Ensures that the site’s meal service atmosphere is supportive, safe, sanitary, attractive, and as pleasing as possible
• Attends Staff Meetings and Training Sessions as necessary
• Interviews new participants and informs them of site, meal service and donation procedures
• Enters participant data into CA Get Care database
• Maintains a close working relationship with the Host Agency
• Investigates and mediates disputes between Community Nutrition Program participants and assesses and handles all emergencies and crisis intervention
If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.
Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!
The Cook I is a support role and an essential part of our team of dedicated culinary professionals producing meals with love every day for seniors and vulnerable neighbors in the Bay Area. A Cook I works alongside more advanced cooks to learn all aspects of commercial meal production systems, including but not limited to, preparing ingredients to be used in nutritious recipes, packaging meals and keeping a well-maintained kitchen. This position is ideal for an ambitious, flexible cook looking to support all aspects of large-scale meal production in a professional and mission-driven team environment.
A commitment to Project Open Hand’s mission and operating principles
• 6+ months of professional commercial, industrial or production kitchen experience
• Ability to adhere to kitchen department rules, policies and procedures
• Ability and desire to work as a part of a cohesive team
• Ability to take direction and responsibility for actions
• Ability to speak, read and write in English to facilitate communications in the kitchen with volunteers, peers and leadership in a fast-paced kitchen environment
• Ability to apply basic mathematical principles and adhere to standardized recipes and directions, strict portion sizes, cooking methods & quality standards
• Capable of safely using knives and other food preparation equipment
• Knowledge of food safety and sanitation standards
• Ability to pass CA food handling certification
• Must be flexible to work early mornings, weekends or holidays to meet demands
• Formal culinary training or equivalent experience
• Experience with high volume meal production
• Bilingual in Spanish or Tagalog
• HACCP certification
If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.
Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!
The Custodian performs general maintenance, repairs and custodial duties to keep the Project Open Hand facilities (excluding the kitchen) clean and safe.
Bilingual (Spanish/English)
If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.
Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!